Glovia values your satisfaction but enforces strict refund policies to protect business interests.
 

1. Refund/Exchange Eligibility

Refund or exchange is only allowed if:

• Product is damaged in transit

• Unboxing video (without cuts, showing entire unpacking) is provided

• The request is made within 7 days of delivery

No refunds for reasons like:

• Change of mind

• Incorrect orders placed by user

• Delay within standard delivery window
   

2. Process to Request Refund/Exchange

• Send an email to Glovia.Support@gmail.com within 7 days

• Include Order ID, Issue Description, and Unboxing Video

Without unboxing proof, no claim will be processed.
 

3. Unboxing Video Guidelines

• Must start from sealed outer packaging

• One continuous shot (no cuts or edits)

• Clearly show the damage or missing item

Videos failing this will not qualify for any compensation.
 

4. Return Shipping

• We cover return shipping only for verified transit damage

• Customer must repack item properly using original packaging
   

5. Refund Processing Time

• Verified claims are processed in 30 business days

• Refund will be credited to the original payment method
   

6. Non-Returnable Items

• Sale items, clearance offers, or free gift items

• Custom or personalized orders

• Any item returned without proof of damage