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Privacy Policy

Glovia ("Company", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose your personal information in accordance with the Information Technology Act, 2000 and applicable data protection laws in India.

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1. Information We Collect

We may collect and process the following data:

  • Full Name

  • Email Address

  • Mobile Number

  • Billing and Shipping Address

  • Payment Information (processed through secure third-party gateways)

  • IP Address and device/browser information (for security & analytics)

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2. How We Collect It

We collect information through:

  • Website account registration

  • Order checkout forms

  • Newsletter and promotional signups

  • Chatbot and customer service interactions

  • When you voluntarily provide it for feedback, support, or inquiries

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3. Legal Basis for Processing (Under Indian and Global Laws)

We collect data based on:

  • Consent provided by you during registration or order placement

  • Contractual necessity to fulfill your orders

  • Compliance with legal obligations (e.g., invoice, taxation)

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4. Use of Information

We use your data for:

  • Order processing and fulfillment

  • Customer support and complaint resolution

  • Sending order updates, shipping details

  • Sending promotional messages (only if opted-in)

  • Detecting fraud or unauthorized activities

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5. Third-Party Sharing

We may share limited data with:

  • Payment Gateways (e.g., Razorpay, Paytm, etc.)

  • Shipping & Logistics Partners (e.g., Delhivery, BlueDart)

  • Compliance and audit authorities, if legally required

We do not sell or rent your data to third parties.

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6. Data Security

We use:

  • SSL Encryption

  • Secure payment APIs

  • Regular system updates & access restrictions

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7. Cookies & Tracking

Currently, we do not use cookies. In future, if cookies are enabled, you will be notified and given the option to accept or decline.

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8. Data Retention

We retain your information only for as long as necessary for:

  • Legal or regulatory compliance

  • Order and transaction record-keeping

  • Taxation purposes

You may request deletion of your data after this period.

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9. Your Rights

You may:

  • Request access or correction of your data

  • Request deletion of your account

  • Withdraw consent at any time (may impact service)​

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10. Contact Information

For any data-related queries or issues, contact:

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